Customer Service Expert

Job description

Do you feel like conquering the real estate world together with us, one customer at a time ? Do you get a kick out of helping others and making every customer contact a fun and pleasant experience for both the customer, and yourself ?

Then we want you to join our team !

About Nodalview

Nodalview is a powerful sales and marketing platform built for the real estate industry. By leveraging high quality visual assets and immersive content, real estate agents can build winning sales strategies to better attract, engage and qualify potential customers while delivering a modern online buying experience. With Nodalview, agents can grow their online presence, close deals faster thanks to tangible data insights and match the right buyers with the right home.

At Nodalview, we believe in the modernisation of the real estate industry through cutting edge technology and a customer-centric experience that helps agents sell faster and in a more effective way while keeping a strong human-first approach.

Nodalview supports over 10.000 real estate agents in 30 different countries with an international footprint counting 80+ employees from 10 different nationalities. Nodalview is backed by premium investors from Ghent, London and Madrid.

About the position

As our Customer Service Expert, you will be wearing many hats. Your first responsibility is to offer direct customer support in French via chat, email and telephone, to ensure that our customers' questions are solved as soon as possible, so that these customers can continue their day with a smile on their face. You will also be responsible to make sure our products (phone covers, lenses, tripods, phone rotators, ...) arrive on time to our customers! You will have the following responsibilities:

  • Manage and resolve daily client requests for our software and our products, and general company information

  • Resolve product and service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, making sure the correction or adjustment happens as soon as possible, and following up to ensure resolution.

  • Maintain customer records by updating account information

  • Grow client relations and work closely with the web development team to identify and fix bugs

  • Participate and help build the customer experience strategy

  • You will report to Stijn, our Customer Success Manager, and you'll be working closely with the rest of the team.

Job requirements

Who are we looking for ?

  • You’re graduating in a bachelor’s degree this year or have up to 2 years of experience in a relevant field.

  • Planning is your second nature.

  • You have a strong customer focus.

  • You take initiatives and you’re a fast learner.

  • You master attention to details and accuracy.

  • You have good verbal and written communication skills in French with good knowledge of English.

  • You’re flexible and adapt quickly to situations.

What we offer

  • Not just a great job in a start-up that has already earned its stripes and is now scaling up to the next phase, but also an excellent accelerator of your professional growth. Hang on; the coming years will be a bit of a rollercoaster ride, but it‘ll be the ride of your life!
  • An environment with highly skilled technical staff in different domains: mobile, web, image processing, computer vision, data management, ...
  • A strong salary package, above market with several significant fiscal optimisations.
  • A nifty budget for configuring your own gear setup (laptop, smartphone, earphones, …).
  • A balance between life & work: we believe someone gives his best at work only when his/her private life time is respected.
  • A great bunch of open-minded colleagues

Want to know if you’d feel at home at Nodalview ? Check out our values:

  • Be passionate - We love what we do
  • Keep it simple - We focus on the essence and continuously improve
  • Go for excellence - We set the bar high and aim to be industry leaders
  • Deliver awesomeness - Putting a smile on our customers' faces is what keeps us going
  • Win together - We trust each other, care for each other and we work together, always

Have a question ?

Feel free to e-mail ( us if you have any question or remark.