Customer Care Expert - French speaking

Nodalview is a powerful marketing platform built for the real estate industry. By leveraging high-quality visual assets and immersive content, real estate agents can build winning sales strategies to attract better, engage and qualify potential customers while delivering a modern online buying experience. With Nodalview, agents can grow their online presence, close deals faster thanks to tangible data insights and match the right buyers with the right home.

At Nodalview, we believe in the modernisation of the real estate industry through cutting-edge technology and a customer-centric experience that helps agents sell faster and in a more effective way while keeping a strong human-first approach.

Nodalview supports over 20.000 real estate agents in 30 countries with an international footprint of 50+ employees from different nationalities. Nodalview is backed by premium investors from Ghent, London, and Madrid.

Do you feel like conquering the real estate world together with us, one customer at a time? Do you get a kick out of helping others and making every customer contact a fun and pleasant experience for both the customer and yourself ?

Then we want you to join our team!

As the main point of contact for our French-speaking customers, you will ensure their success by getting them up to speed with Nodalview as fast as possible and also responding to ongoing questions via chat and email so that these customers can continue their day with a smile on their faces.
You will :

• Manage and resolve daily client requests for our software and hardware products, and general company information in French while ensuring high customer satisfaction

• Resolve product challenges that require cooperating with other departments outside of the Customer Success department

• Grow client relations in the French customer base and proactively come up with ideas to drive improvements in adoption and retention

• Challenge the department status quo by proactively identifying areas of improvement and working on your own project based on your affinities (once per quarter)

• Participate and help build the customer experience strategy for the French-speaking market together with the French-speaking sales team

Your performance & Impact will be evaluated on your Care efficiency (response times, customer satisfaction) as well as the commercial contribution to the team.

Who are we looking for ?
To truly be successful at this job you'll need:

• Fluency in French (both spoken and written), fluency in another language is a plus. English is also required as this is the spoken language internally at Nodalview.

• Excellent verbal and written professional communication skills

• Great conflict resolution skills, self-awareness, empathy, and solution orientation

• Customer focus, with the ability to build customer relationships and customer confidence and represent them internally

• A driven market focus and personal accountability, you will be the voice of our French clients

• Ideally, having a first successful experience in customer success, care or any relevant customer facing experience. Familiarity with a startup environment is a plus.

Want to know if you’d feel at home at Nodalview ? Check out our values:

• Be passionate - We love what we do

• Keep it simple - We focus on the essence and continuously improve

• Go for excellence - We set the bar high and aim to be industry leaders

• Deliver awesomeness - Putting a smile on our customers' faces is what keeps us going

• Win together - We trust each other, care for each other and we work together, always

What we offer

🚀 Not just a great job in a start-up that has already earned its stripes and is now scaling up to the next phase, but also an excellent accelerator for your personal and professional growth.

💸 A strong and flexible salary package.

👥 A great bunch of open-minded colleagues.

🏡 Hybrid working - a mix of working from home and from our beautiful Brussels office (with an amazing rooftop terrace), with the opportunity to work from abroad for 60 days a year. We’re always excited to catch your friendly vibe!

🧑🏻‍🏫 Training Budget - you get 1500€ annually to spend on your own professional growth.

🏝️ Annual leave - 20 days holidays, plus 6 RTT days with the option to roll over up to 5 days per year.

🏥 Medical insurance - a healthcare cover (Alan Essential) and access to Alan Mind to take care of your (mental)health.

🚗 Mobility Budget - we offer a mobility budget with Skipr so you don’t have to worry about your transport expenses. There is also a bike garage for those of you who like exercise coming to the office!

🖥️ Equipment - you'll get the equipment you need to comfortably do your work.

🎊 Company-wide events - we love getting everyone together as much as possible - expect regular events throughout the year, team building, our famous Thursdates, and general company fun!

The hiring process :

• Discovery call with our HR Manager to discuss your motivation and the fit with Nodalview (30min online)

• Manager Call with your Team lead (Marine) to assess your skills & experience (45min online)

• Written assignment to present to your Team Lead and the Head of Customer Success (Alexandre) (30min in our office)

• Talk with our CEO to assess your values (30min in our office)

• Offer 🎉

Have a question ?

Feel free to e-mail us on careers@nodalview.com if you have any question or remark.

Whoever you may be: regardless of age, ethnic origin, sexual orientation, gender, religion, disability, background, or identity, we’d love to hear from you. If you need any adjustments during the interview process, let us know and we’ll accommodate.