Customer Success Intern (Paid internship)

Job description

The Job

Nodalview is a powerful sales and marketing platform built for the real estate industry. By leveraging high quality visual assets and immersive content, real estate agents can build winning sales strategies to better attract, engage and qualify potential customers while delivering a modern online buying experience. With Nodalview, agents can grow their online presents, close deals faster thanks to tangible data insights and match the right buyers with the right home.

At Nodalview, we believe in the modernisation of the real estate industry through cutting edge technology and a customer-centric experience that helps agents sell faster and in a more effective way while keeping a strong human-first approach.

Nodalview supports over 10.000 real estate agents in 30 different countries with an international footprint counting 80+ employees from 10 different nationalities. Nodalview is backed by premium investors from Ghent, London and Madrid.

We are looking for an enthusiastic intern to team up with the Customer Success folks here at Nodalview! As our Customer Success intern, you will be working on the crucial stage of the onboarding of new clients together with Odile, our Customer Success Manager and will deliver customer success projects in a fast-paced and entrepreneurial environment so if you are an innovative self-starter, autonomous, with strong communication and analytical skills you are very welcome in our team !

Here are some examples of topics you'll be working on: 

  • Improve the self-service onboarding process
  • Lead some quantitative and qualitative surveys 
  • Create trainings (videos, webinars, use cases & best practices…)
  • Automation of the customers trainings on the overall solution so that they are autonomous on it and use all the features
  • Forecast and track key onboarding metrics
  • Follow up the relationship with customers; measure and analyze Nodalview’s performance for these customers
  • Build projects to make sure customers easily start using our solution
  • Proactively identify customers that might be experiencing problems and reach out to them to help, even before they come to us !
  • Transfer customer feedbacks to the product team to add improvements and new features requests to our solution that would delight our customers even more !
  • Participate in building the Nodalview customer experience strategy .

Who are we looking for ?

  • Masters level and above (End of study internships, Gap year internships)
  • Efficiency and goal-focus is your second nature
  • You can communicate well with others
  • You have strong organisational skills and an analytical mindset
  • You take initiative and you’re a fast learner.
  • You like work in a techy environment.
  • You have to do an internship of minimum 4 months.
  • You can work with the Office Suite. Bonus points for being able to work with the Adobe suite or a CRM system.
  • You are fluent in French and English (both spoken and written).
  • START DATE: September 2022

Job requirements

What we offer

  • Not just a great internship in a start-up that has already earned its stripes and is now scaling up to the next phase, but also an excellent accelerator of your professional growth.
  • A great bunch of open-minded colleagues (or should we say friends ?)
  • A cool office in a dynamic co-working space
  • The opportunity to work for a fast growing SaaS company

Want to know if you’d feel at home at Nodalview ? Check out our values:

  • Be passionate - We love what we do

  • Keep it simple - We focus on the essence and continuously improve

  • Go for excellence - We set the bar high and aim to be industry leaders

  • Deliver awesomeness - Putting a smile on our customers' faces is what keeps us going

  • Win together - We trust each other, care for each other and we work together, always

Have a Question ?

Feel free to e-mail us on if you have any question or remark.