Customer Success Intern - Paid internship

The Job 

Nodalview is a powerful sales and marketing platform for real estate agents. It supports the creation of high-quality visuals and immersive content to attract, engage, and qualify potential customers, providing a modern online buying experience. With Nodalview, agents can enhance their online presence, gain data insights to close deals faster and connect the right buyers with the right homes. We believe in modernizing the real estate industry through cutting-edge technology and a customer-centric approach.

Nodalview currently supports over 20,000 agents in 30 countries, with an international team of 50+ employees from 10 different nationalities, and is backed by premium investors in Ghent, London, and Madrid.

We're seeking for an enthusiastic intern to join our Customer Success department at Nodalview! As a Customer Success Intern, you'll work directly with our international CS team, engaging with customers so they can get the most value out of our platform and providing assistance in a fast-paced, entrepreneurial environment. If you're an adaptive self-starter with strong communication and writing skills, we welcome you to join our team!

Curious to see what your day-to-day will look like? 💪

• Advise and guide our customers throughout their whole Customer Journey.
• Participate & host customer trainings to make them discover best practices & how to get the most value from the Nodalview platform.
• Proactively identify customers that might be experiencing problems and reach out to them to help, even before they come to us!
• Handle commercial discussions (Reactivations, Upsells & downsells and even retention calls!)
• Participate in exciting projects within the team (Recording tutorials, & help us build the best Customer Experience strategy for our dear customers).
• Transfer customer feedbacks to the product team to add improvements and new feature requests to our solution that would delight our customers even more!

Who are we looking for?

• Bachelor level and above (End of study internship, Gap year internship)

• French is your primary language (as you will mainly contact French customers) and you have a good command of English (most of our internal communications are in English).

• Efficiency is your second nature, and you are not afraid to pick up your phone

• You can communicate well with others

• You have strong organizational skills and an analytical mindset allowing you to juggle multiple tasks at once.

• You take initiative and you’re a fast learner.

• You have an acquaintance with tech and would like to understand more about how a SaaS company operates from the core.

• You have to do an internship of a minimum of 4 months.

• You genuinely care about helping others with empathy

• You have a valid EU work permit

• You are currently enrolled in school and can provide an internship agreement

• And above all, you are hungry for growth and are willing to learn

• Start date: December/January 2024
  

Want to know if you’d feel at home at Nodalview? Check out our values:

• Be passionate - We love what we do
• Keep it simple - We focus on the essence and continuously improve
• Go for excellence - We set the bar high and aim to be industry leaders
• Deliver awesomeness - Putting a smile on our customers' faces is what keeps us going
• Win together - We trust each other, care for each other and we work together, always

What we offer

🚀 Not just a great internship in a start-up that has already earned its stripes and is now scaling up to the next phase, but also an excellent accelerator of your professional growth.

👥 A great bunch of open-minded colleagues (or should we say friends ?).

🏡 Hybrid working - a mix of working from home and from our beautiful Brussels office. We’re always excited to catch your friendly vibe!

🎊 Company-wide events - we love getting everyone together as much as possible - expect regular events throughout the year, team building, our famous Thursdates, and general company fun!

🧑‍💻 The opportunity to work for a fast growing SaaS company.

🌱 Guidance through your entire internship.

Any question ?

Feel free to e-mail us on careers@nodalview.com if you have any question or remark.