Customer Success Product Specialist

Job description

About Nodalview

Nodalview is a powerful sales and marketing platform built for the real estate industry. By leveraging high quality visual assets and immersive content, real estate agents can build winning sales strategies to better attract, engage and qualify potential customers while delivering a modern online buying experience. With Nodalview, agents can grow their online presence, close deals faster thanks to tangible data insights and match the right buyers with the right home.

At Nodalview, we believe in the modernisation of the real estate industry through cutting edge technology and a customer-centric experience that helps agents sell faster and in a more effective way while keeping a strong human-first approach.

Nodalview supports over 10.000 real estate agents in 30 different countries with an international footprint counting 80+ employees from 10 different nationalities. Nodalview is backed by premium investors from Ghent, London and Madrid.

About the position

As the product specialist within the Customer Success department you are the most knowledgeable CS agent and a force multiplier for the Customer Success team and the Product and Engineering teams with the goal of maximising the product experience for our users.

You will

  • Build a great relationship with the Product and Engineering team and use your customer and product knowledge to help the team around you

  • Investigate difficult product questions, train the Customer Success team on new big ticket features and increase their autonomy

  • Own the bug and feature request workflow, build a feedback loop, and follow up with all stakeholders about their priority and progress in the pipeline

  • Help the product and engineering teams prioritise work by collecting data and coordinating projects that will improve the customer product experience

  • Be the Customer Success point of contact for all activities and knowledge related to the Beta program, and connected customers

  • Own incident communications; in the event that an outage or very impactful bug would occur, you are responsible for keeping customers and teams informed

  • Spend structural time in the trenches responding to support requests and questions to stay in touch with the customer base

Job requirements

Who are we looking for ? To truly be successful at this job you'll need:

  • A passion for customer success, products, user and customer experience and a drive to continuously improve them

  • Motivated to raise the level of product knowledge across the company through collaboration, training, and sharing information

  • Excellent project management and internal communication skills to get others on board without a hierarchical structure

  • The ability to zoom out to the entire product experience and to zoom in to individual touchpoints and work on details

  • A critical mind, data analysis and research skills to understand what to work on and whether your work had an impact

  • Great professional communications skills. French is required, as this is the spoken language of majority of our clients at Nodalview, English is also needed as it's the languages of the company 

  • Tech savviness and a basic understanding of how code works, to dig deep into bugs and effectively communicate with Nodalview’s technical minds

  • Product specialists can come out of different backgrounds, but at least 2 years of experience with either customer success, tooling, product or user experience will be needed to make the transition

What we offer

  • Not just a great job in a start-up that has already earned its stripes and is now scaling up to the next phase, but also an excellent accelerator of your professional growth. Hang on; the coming years will be a bit of a rollercoaster ride, but it‘ll be the ride of your life!
  • An environment with highly skilled technical staff in different domains: mobile, web, image processing, computer vision, data management, ...
  • A strong salary package, above market with several significant fiscal optimisations.
  • A nifty budget for configuring your own gear setup (laptop, smartphone, earphones, …).
  • A balance between life & work: we believe someone gives his best at work only when his/her private life time is respected.
  • A great bunch of open-minded colleagues

Want to know if you’d feel at home at Nodalview ? Check out our values:

  • Be passionate - We love what we do
  • Keep it simple - We focus on the essence and continuously improve
  • Go for excellence - We set the bar high and aim to be industry leaders
  • Deliver awesomeness - Putting a smile on our customers' faces is what keeps us going
  • Win together - We trust each other, care for each other and we work together, always

Have a question ?

Feel free to e-mail ( us if you have any question or remark.