Customer Support Agent

Job description

Do you feel like conquering the real estate world together with us, one customer at a time ? Do you like having lots of contact with colleagues and customers? Want to be the driving force behind our customers support team and the logistics operations of a fast-growing tech scale-up ?

Then give us a shout ! We’re looking for you !

Over 10.000 real estate agents use Nodalview to capture AI-powered eye-catching photos and 360° immersive virtual tours of properties using their smartphone. In November 2020, we raised € 4,1 M in funding, following the previous € 1,7 M in September 2019. In 2020, we have grown from 15 to 80 people, and we plan to grow to about 100 people in 2021. We can safely say we have achieved product-market fit and that we are financially healthy. So now it's time to scale, hard. We were already active in France, Belgium and Switzerland, and have recently expanded into Portugal, Spain and Italy, with more European markets to follow this year.

As our Customer Support Agent, you will be wearing many hats. Your first responsibility is to offer direct customer support in French via chat, email and telephone, to ensure that our customers' questions are solved as soon as possible, so that these customers can continue their day with a smile on their face. You will also be responsible to make sure our products (phone covers, lenses, tripods, phone rotators, ...) arrive on time to our customers! You will have the following responsibilities:

  • Manage and resolve daily client requests for our software and our products, and general company information

  • Act as main point of contact for our entire supply chain, from our suppliers up to our end clients.

  • Pro-actively manage our inventory to keep our stock at an optimal level, and make proposals about which order quantities should be placed with our suppliers.

  • Handle customer returns.

  • Optimize our logistics processes to provide an even smoother delivery experience to our customers.

  • Resolve product and service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, making sure the correction or adjustment happens as soon as possible, and following up to ensure resolution.

  • Maintain customer records by updating account information

  • Grow client relations and work closely with the web development team to identify and fix bugs

  • You will report to Naïoumi, our Customer Success Manager, and you'll be working closely with the rest of the team: Odile, Marie, Maria, Mathilde, Francesca, Noeha and Lina.

What we offer

  • Not just a great job in a start-up that has already earned its stripes and is now scaling up to the next phase, but also an excellent accelerator of your professional growth. Hang on; the coming years will be a bit of a rollercoaster ride, but it‘ll be the ride of your life !

  • A strong and flexible salary package.

  • A nifty budget for configuring your own gear setup (laptop, smartphone, earphones, …).

  • An annual training budget to keep the learning curve up

  • A flexible working schedule including homeworking

  • A great bunch of open-minded colleagues (or should we say friends ?).

  • And so much more

Want to know if you’d feel at home at Nodalview ? Check out our DNA:

  • We are close to our customers, we believe a personal touch is crucial in all our client contacts.

  • We communicate directly with each other, but we treat each other with respect.

  • We expect everyone to speak their mind, and we expect everyone to listen to others.

  • We work autonomously; we take ownership and initiative in our jobs.

  • We stay in touch with our customers so we know what we need to optimize: we adapt, test, and adapt again, until we’re happy with the result.

  • We don’t do politics & egos, cooperation is the magic word.

  • We also don’t do boring. If a job here is a bit of a rollercoaster, we might as well have a bit of fun during the ride :).

Job requirements

Who are we looking for ?

  • You’re graduating in a bachelor’s degree this year or have up to 2 years of experience in a relevant field.

  • Planning is your second nature.

  • You have a strong customer focus.

  • You take initiatives and you’re a fast learner.

  • You master attention to details and accuracy.

  • You have good verbal and written communication skills in French with good knowledge of English.

  • You’re flexible and adapt quickly to situations.

Have a question ?

Feel free to e-mail ( us if you have any question or remark.

Please bear in mind that for most of our open positions, we are receiving a lot of applications. Because of this, we unfortunately can’t always provide you individual feedback concerning your application. If you’d like to have more feedback on your application, feel free to reach out to us !