Head of Customer Success

Job description

Would you like to work in a welcoming and cooperative team ? Want to work closely with lots of different teams and make a difference for our clients all over the world? Sound like something you can sink your teeth into ? Then we’re looking for you !

Nodalview is a powerful sales and marketing platform built for the real estate industry. By leveraging high quality visual assets and immersive content, real estate agents can build winning sales strategies to better attract, engage and qualify potential customers while delivering a modern online buying experience. With Nodalview, agents can grow their online presence, close deals faster thanks to tangible data insights and match the right buyers with the right home.

At Nodalview, we believe in the modernisation of the real estate industry through cutting edge technology and a customer-centric experience that helps agents sell faster and in a more effective way while keeping a strong human-first approach.
Nodalview supports over 10.000 real estate agents in 30 different countries with an international footprint counting 80+ employees from 10 different nationalities. Nodalview is backed by premium investors from Ghent, London and Madrid.

Making sure our Customer Success team builds strong and long lasting relationships with our 10000+ users will be your top priority! Your mission will be to establish Nodalview’s customer success strategy helping us achieve our growth objectives. You’ll have the opportunity and autonomy to further design, build and manage our CS department and make an impact!

As our Head of Customer Success, you will have the following responsibilities:

  • Lead and scale our team of Customer Success Managers and Advisors (currently 7 people strong) who support 10000+ users, and many many more in the years to come.

  • Manage and continuously optimize our Customer Success activities including new client onboarding, training and customer support - for each market and customer segment.

  • Define and optimize the Customer Lifecycle: map customer journey, implement industry standards, customer base segmentation...

  • Launch strategic initiatives to achieve revenue growth through Customer Success, for instance cross-selling, up-selling, churn reduction and other strategies.

  • Monitor customer health allowing to take appropriate actions where needed

  • Be our customers’ voice within the company and towards our customers. Align with different teams for strategic decision making regarding product, sales, marketing campaigns.

  • You will report directly to Thomas, our CEO, and you'll work closely with lots of other team members throughout Nodalview.

Job requirements

Who are we looking for

  • A total of 5 years ( at least 1 year in a leadership position) working in a Customer centric environment.

  • Strong empathy for customers and drive for revenue and growth.

  • Experience leading and managing a team. As we’re scaling, you’ll build out your own team of exceptional Customer Success people.

  • Using Data & Analytics in your decision making has no secrets for you!

  • Of course you are really good at planning and organizing.

  • You have a way of finding solutions truly in cooperation with others, by listening and finding the solution that is best for everyone. We believe in working our butts off when necessary, but we don't believe in pressuring people to get them to do things.

  • You can communicate clearly and concisely in English, both spoken and written. Bonus points for any other languages you know.

Want to know if you’d feel at home at Nodalview ? Check out our values:

  • Be passionate - We love what we do
  • Keep it simple - We focus on the essence and continuously improve
  • Go for excellence - We set the bar high and aim to be industry leaders
  • Deliver awesomeness - Putting a smile on our customers' faces is what keeps us going
  • Win together - We trust each other, care for each other and we work together, always

What we offer

  • Not just a great job in a start-up that has already earned its stripes and is now scaling up to the next phase, but also an excellent accelerator of your professional growth.

  • A strong and flexible salary.

  • A great bunch of open-minded colleagues (or should we say friends ?).

Have a question ?

Feel free to e-mail (careers@nodalview.com) us if you have any questions or remarks.

Please bear in mind that for most of our open positions, we are receiving a lot of applications. Because of this, we unfortunately can’t always provide you individual feedback concerning your application. If you’d like to have more feedback on your application, feel free to reach out to us !