Customer Care & Logistics Intern - Paid Internship

The Job

Nodalview is a powerful sales and marketing platform for real estate agents. It supports the creation of high-quality visuals and immersive content to attract, engage, and qualify potential customers, providing a modern online buying experience. With Nodalview, agents can enhance their online presence, gain data insights to close deals faster and connect the right buyers with the right homes. We believe in modernizing the real estate industry through cutting-edge technology and a customer-centric approach.

Nodalview currently supports over 10,000 agents in 30 countries, with an international team of 50+ employees from 10 different nationalities, and is backed by premium investors in Ghent, London, and Madrid.

We're seeking an enthusiastic intern to join our Customer Success department at Nodalview! As a Customer Care & Logistics Intern, you'll work directly with our international team, engaging with customers and providing assistance in a fast-paced, entrepreneurial environment. If you're an adaptive self-starter with strong communication and empathy, we welcome you to join our team!

Curious to see what your day-to-day will look like? 💪

• Advise and guide our customers through the use of Nodalview by replying to our customers' multiple requests. You'll have the opportunity to handle product-related issues, commercial requests, financial questions,...

• Transfer customer feedbacks to the product team to add improvements and new feature requests to our solution that would delight our customers even more!

• Arrange the shipping of our customers' orders and follow up on material warranties 

• Collaborate with the sales team to answer shipping inquiries and drive solutions

• Monitor material stocks by making sure we will always be able to deliver our hardware to our customers. 

• Participate in building the Nodalview customer experience strategy.

• Immerse yourself in the core of a SaaS company and communicate with every department.

Who are we looking for?

• Bachelor level and above (End of study internship, Gap year internship)

• French is your primary language (as you will mainly contact French customers) and you have a good command of English (most of our internal communications are in English).

• Efficiency is your second nature, and you are not afraid to pick up your phone

• You can communicate well with others

• You have strong organizational skills and an analytical mindset allowing you to juggle multiple tasks at once.
  

• You take initiative and you’re a fast learner.

• You have an acquaintance with tech and would like to understand more about how a SaaS company operates from the core.

• You have to do an internship of a minimum of 4 months.

• You genuinely care about helping others with empathy

• You have a valid EU work permit

• You are currently enrolled in school and can provide an internship agreement

• And above all, you are hungry for growth and are willing to learn

• Start date: August/September 2024

Want to know if you’d feel at home at Nodalview? Check out our values:

• Be passionate - We love what we do
• Keep it simple - We focus on the essence and continuously improve
• Go for excellence - We set the bar high and aim to be industry leaders
• Deliver awesomeness - Putting a smile on our customers' faces is what keeps us going
• Win together - We trust each other, care for each other and we work together, always

What we offer

🚀 Not just a great internship in a start-up that has already earned its stripes and is now scaling up to the next phase, but also an excellent accelerator of your professional growth.

👥 A great bunch of open-minded colleagues (or should we say friends ?).

🏡 Hybrid working - a mix of working from home and from our beautiful Brussels office. We’re always excited to catch your friendly vibe!

🎊 Company-wide events - we love getting everyone together as much as possible - expect regular events throughout the year, team building, our famous Thursdates, and general company fun!

🧑‍💻 The opportunity to work for a fast-growing SaaS company.

🌱 Guidance through your entire internship.

Any Question?

Feel free to e-mail us on careers@nodalview.com if you have any questions or remarks.